Return and Refund Policy
Last Updated: [27.9.2024
At Best2U, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
- You may return most new, unopened items within 7 days of delivery for a full refund.
- Items must be in their original condition and packaging, with all tags attached.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personal care items (e.g., cosmetics, hygiene products)
3. Initiating a Return
To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. Include your order number and reason for the return.
4. Return Shipping
- You are responsible for return shipping costs, which are non-refundable.
- If the return is a result of our error (e.g., incorrect item sent), we will cover the return shipping costs.
5. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [5-7] business days and credited to your original payment method.
6. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of receipt. We will provide instructions for returning the item and issuing a refund or replacement.
8. Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: best2u2021@gmail.com
- Phone: +91 8898142450
Thank you for shopping with Best2U ! We appreciate your business and strive to ensure your satisfaction.
